⊕ The Yesworthy Score

Where are you losing the jobs you quote?

About six minutes. Answer it from memory.

At the end you'll get a score out of 100, what your numbers are really telling you, the one thing costing you the most jobs, and three things to fix in the next 90 days.

No call needed. No pitch you have to sit through. Answer honestly, and if you don't know a number, say so. That's part of the point.

First name Email Company name

We save your answers as you go, so you can come back and finish. We use your details to show you your report and to review it. We don't add you to a marketing list. Privacy.

About you 1 of 25What kind of home-service company are you?

What do you do?

Your numbers 3 of 25How many new leads do you get in a typical month?

Calls, forms, referrals, everything.

Your numbers 8 of 25How do you know how many of your quotes get signed?

Our CRM or quote software tracks itWe count it up from our recordsIt's my best guess

Your numbers 9 of 25Roughly what's your gross margin on a typical job?

What's left after materials, labor and permits, before overhead.

Your numbers 10 of 25Out of every 10 booked appointments, how many fall through?

No-shows, or cancelled at the last minute.

Your quote 11 of 25Think about the last 5 quotes you sent. How many did you walk the homeowner through personally?

Your quote 12 of 25How many of your last 5 quotes explained the job in plain English?

What's included, what isn't, and what could change once work starts.

Your quote 13 of 25How many of your last 5 quotes came with help comparing quotes?

Something beyond the price, like what to check on any company's quote.

Your quote 14 of 25How long did your last 5 quotes take to reach the homeowner?

From the appointment to the quote landing.

Following up 15 of 25After your last 5 quotes went out, what did your follow-up actually look like?

Nothing. The ball was in their courtOne "just checking in"A few check-ins until they answeredPlanned follow-ups on set daysAnswers to the specific questions they raised, sent the same day, written or on video

Following up 16 of 25Of the quotes you lost recently, how many do you know the real reason for?

Following up 17 of 25Who owns follow-up after the quote?

Before the visit 18 of 25Before the appointment, what does the homeowner know about the person coming?

Before the visit 19 of 25Once a homeowner books an estimate, what do they hear from you before the estimator shows up?

Between booking and the estimator arriving at the house.

Nothing until the estimator arrivesA text with the timeA text with the time and a reminderA confirmation saying who's coming, when, and what the visit coversThat, plus a reminder with a direct number for the estimator

Replying to new leads 20 of 25How fast does a new inquiry usually get a real reply (not an auto-reply)?

We don't reply personally. They wait until we get around to callingThe next day or laterThe same dayWithin an hourWithin minutes, during working hours

Replying to new leads 21 of 25What happens to a lead that comes in after hours or on the weekend?

Nothing until we're backAn automatic "we got your message"An automatic message that says what happens next and whenA callback first thing the next working morningSomeone covers it, or they can book a time themselves

Replying to new leads 22 of 25How easy is it for a homeowner to book an estimate with you?

How many calls, texts or emails it takes to get a time on the calendar.

It takes several calls or messages back and forthUsually two or three callsWe offer times on the first callWe text or email them times straight awayThey can pick a time themselves online

Showing your past work 23 of 25How many Google reviews do you have, and how recent are they?

Showing your past work 24 of 25What can you show a homeowner to prove you do good work?

Photos, reviews, customer stories.

Hardly anyRandom photos on phonesPhotos on the websitePhotos organized by type of job, plus a few written customer storiesPhotos matched to their job, plus video of real customers

Showing your past work 25 of 25When does a homeowner actually see that work?

Your photos, reviews and customer stories.

Only if they go lookingOn the websiteThe estimator shows some at the visitWe send some with the quoteWe send the proof that matches their concern, when they raise it

That's everything.

Working out your score.